Shipping

At Sacred Sin, every order is carefully packed and checked before it leaves our facility. We work with trusted third-party shipping and delivery partners to get your order to you safely.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders placed through the Sacred Sin website are processed after successful payment confirmation.

Orders are generally dispatched within [1–3] business days from the date of order, excluding Sundays and public holidays.

During product launches, limited drops, sale periods or other high-volume periods, dispatch may take longer than usual. If there is a significant delay, we will make reasonable efforts to keep you informed.

Once your order has been dispatched, you will receive the relevant shipping or tracking information through the contact details provided at checkout.

2. Delivery

Orders are delivered through third-party courier and logistics partners.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, unforeseen circumstances and other factors outside our direct control.

Estimated delivery timelines shown on our website are indicative and should not be treated as guaranteed delivery dates.

Sacred Sin is not responsible for delays caused by the courier or logistics partner, incorrect or incomplete delivery information provided by the customer, or circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist in following up with the delivery partner.

3. Delivery Address

Please make sure that your name, mobile number and shipping address are accurate and complete when placing your order.

Once an order has been dispatched, changes to the delivery address may not be possible.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional delivery charges may apply for re-shipping.

4. Inspect Your Package at Delivery

We strongly recommend checking the outer packaging when your order arrives.

If the package appears visibly damaged, opened, tampered with, torn, wet or otherwise compromised, please notify the delivery partner immediately and, wherever possible, record the condition of the package before accepting the shipment.

5. Unboxing Video Requirement

A continuous unboxing video is mandatory for every Sacred Sin order.

The unboxing video is required to help us verify the condition of the product and packaging at the time the order is received. This allows us to properly investigate claims relating to missing items, damage, tampering, incorrect products or other issues with an order.

The video should:

  • Begin before the package is opened
  • Clearly show the unopened package and its shipping label
  • Show the package being opened continuously
  • Clearly show the product, packaging, tags and any accessories included in the order
  • Continue until the contents have been fully removed and inspected
  • Not have cuts, edits or interruptions

Please keep the original unedited video until your order has been fully accepted and any applicable return or exchange period has ended.

Why do we require an unboxing video?

Sacred Sin uses third-party delivery partners, and the package passes through multiple stages of handling before reaching you.

The unboxing video helps establish the condition of the package and its contents at the point of delivery and allows us to distinguish between issues that occurred before dispatch and those that may have occurred during transit.

For this reason, an unboxing video may be required when reviewing claims relating to:

  • Damaged products
  • Missing products or items
  • Incorrect products
  • Tampering
  • Packaging discrepancies
  • Other transit-related issues

Where a claim is made without an unboxing video, Sacred Sin may not be able to independently verify the condition of the package and its contents at the time of delivery. In such cases, the claim may be difficult to assess and may not be eligible for replacement, refund or other resolution.

This requirement does not limit any rights you may have under applicable law.

6. Damaged, Tampered or Incorrect Orders

If you receive a product that appears damaged, tampered with or incorrect, please contact us as soon as possible at support@sacredsin.in.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the package and product
  • The complete, unedited unboxing video
  • Any other information reasonably requested by our customer support team

Do not discard the original packaging until the matter has been resolved.

We will review the information provided and, where appropriate, coordinate with our delivery partner to investigate the issue.

7. Missing Items

If an item appears to be missing from your package, please contact us promptly and provide the complete unboxing video.

The video should clearly show the package from the point before opening through to the removal and inspection of all contents.

This allows us to investigate the claim with our fulfilment and delivery partners.

8. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their applicable delivery procedures.

If delivery fails because the recipient is unavailable, the address is incorrect, the recipient refuses delivery, or the courier is otherwise unable to complete delivery, the package may be returned to us.

If an order is returned to Sacred Sin due to circumstances attributable to the customer, re-shipping may be subject to additional delivery charges.

9. International Shipping

At present, Sacred Sin ships [only within India / to selected international destinations].

Where international shipping is available, additional customs duties, import taxes, local charges or other fees may apply depending on the destination.

Such charges, where applicable, are the responsibility of the customer unless expressly stated otherwise at checkout.

10. Lost or Undelivered Shipments

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We may work with the relevant courier or logistics partner to investigate the delivery status.

Please ensure that the contact information provided at checkout is accurate so that the delivery partner can contact you when required.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery process, logistics partners, services or applicable requirements.

The latest version will always be available on this page.

12. Contact Us

For questions regarding shipping or delivery, please contact:

Sacred Sin
Operated by: Sarvdhan Apparels Private Limited

Email: support@sacredsin.in

Sacred Sin
Operated by Sarvdhan Apparels Private Limited