Privacy Policy
At Sacred Sin, we respect your privacy and take the security of your personal information seriously.
This Privacy Policy explains what information we collect when you visit or shop on our website, why we collect it, how we use it, when it may be shared, and the choices available to you.
Sacred Sin is a direct-to-consumer brand operated by Sarvdhan Apparels Private Limited. Our products are currently sold directly to customers through our website.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is needed to operate our website, process your orders and provide you with a smooth shopping experience.
Depending on how you interact with us, this may include:
Information you provide to us
- Your name
- Email address
- Mobile number
- Billing address
- Shipping address
- Order and purchase details
- Information you provide when contacting customer support
- Information you provide when signing up for our communications
- Any other information you voluntarily provide to us
Information collected automatically
When you visit our website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, operating system, pages visited, approximate location, referring website, and information about how you interact with our website.
This information helps us understand how our website is being used, keep it secure and improve the overall shopping experience.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Processing and delivering your orders
- Processing payments, refunds and returns
- Sending order confirmations and delivery updates
- Responding to your questions and providing customer support
- Managing your customer account, where applicable
- Improving our website, products and services
- Understanding how customers use our website
- Preventing fraud, misuse and unauthorised activity
- Maintaining the security and reliability of our website
- Sending marketing communications where you have chosen to receive them
- Maintaining business, accounting and transaction records
- Meeting our legal and regulatory obligations
We only seek to collect and use information that is reasonably necessary for the purposes for which it is being processed.
3. Our Website and Shopify
Sacred Sin’s website is operated using Shopify, which provides the e-commerce technology and infrastructure used to run our online store.
When you browse our website or place an order, certain information may be processed through Shopify. This can include information required to operate the store, process orders and payments, provide checkout functionality, maintain security and support other features of our website.
Shopify may process information in accordance with its own privacy practices and applicable laws.
You can read Shopify’s privacy information on its website.
4. Payments
Payments made through our website are processed using the payment methods and payment service providers made available at checkout.
Depending on the payment method selected, payment information may be processed directly by the relevant payment provider.
Sacred Sin does not intentionally store complete credit or debit card numbers, CVV numbers, banking passwords or similar payment credentials on its own systems.
We may retain information such as the payment status, transaction reference, order amount and payment method for purposes including order processing, refunds, accounting, customer support, fraud prevention and legal compliance.
5. Shipping and Delivery
To deliver your order, we may share the information necessary for fulfilment with our shipping, courier and logistics partners.
This may include your name, telephone number, shipping address and order details.
These details are shared only to the extent reasonably necessary to fulfil and deliver your order, provide delivery updates, process returns or otherwise provide services connected with your purchase.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to make the website work properly and to understand how visitors use it.
Cookies may be used to:
- Keep items in your shopping cart
- Remember certain preferences
- Maintain your checkout session
- Keep the website secure
- Understand website traffic and usage
- Measure the performance of our marketing
- Improve website functionality and performance
- Provide relevant advertising, where applicable
Some cookies may be placed by Shopify or by third-party services that we use.
You can control or disable cookies through your browser settings. Some parts of the website may not function properly if certain cookies are disabled.
7. Marketing Communications
If you choose to receive communications from Sacred Sin, we may contact you by email, SMS, WhatsApp or other communication channels that you have provided to us.
These communications may include information about:
- New collections
- Product launches
- Restocks
- Offers
- Promotions
- Brand updates
You can unsubscribe from promotional emails using the unsubscribe option included in the communication.
You can also contact us if you would like to stop receiving marketing communications.
Choosing not to receive marketing communications will not affect communications that are necessary for an order you have placed, such as payment, shipping or delivery updates.
8. When We Share Your Information
We do not sell your personal information.
We may share information with third parties where it is necessary to operate Sacred Sin and provide our services to you.
This may include:
- Shopify and related technology providers
- Payment processors and payment gateways
- Courier, shipping and logistics partners
- Website applications and service providers
- Email, SMS and communication service providers
- Analytics and website-performance providers
- Advertising and marketing platforms
- Fraud-prevention and cybersecurity providers
- IT and technical service providers
- Professional advisers, auditors and legal or financial service providers
- Government authorities, courts or law-enforcement agencies where required by law
We expect service providers who process information on our behalf to handle that information appropriately and only for legitimate purposes.
9. Third-Party Services and Links
Our website may use third-party services or contain links to websites operated by other companies.
These may include payment services, social-media platforms, analytics services, advertising services and other websites or applications.
If you choose to interact with a third-party service, that service may collect or process your information under its own privacy policy.
We are not responsible for the privacy practices or content of third-party websites.
10. Data Security
We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, misuse, loss, alteration or disclosure.
Access to customer information is limited to people and service providers who need it for legitimate business purposes.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to contain and address the incident and make any notifications required by law.
11. How Long We Keep Your Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected or where we have a legitimate business or legal reason to retain it.
For example, we may retain certain information relating to purchases for accounting, tax, warranty, returns, dispute resolution, fraud prevention or other legal requirements.
When information is no longer required, we may delete it, anonymise it or otherwise dispose of it securely.
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on your consent
- Request information about certain uses or disclosures of your personal information
- Raise a grievance regarding the handling of your personal information
To make a request, please contact us using the details provided below.
For security reasons, we may need to verify your identity before processing certain requests.
Some information may need to be retained where required by law or where there is another lawful reason to do so.
13. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent.
You can contact us using the details below to withdraw consent or exercise your applicable privacy rights.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
In some situations, withdrawing consent may mean that we are no longer able to provide a particular service or functionality to you. We will explain this where relevant.
14. Children’s Privacy
Our website is not intended for children where applicable law requires parental or guardian consent for the collection or processing of their personal information.
We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by law.
If you believe that a child has provided personal information to us without the required consent, please contact us and we will take appropriate steps.
15. International Processing
Some of the service providers we use, including technology and e-commerce providers, may process information outside India.
Where personal information is processed or transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made when our business, website, technology, services or applicable legal requirements change.
The latest version will always be published on this page, along with the date it was last updated.
We recommend checking this page periodically if you would like to stay informed about how we handle personal information.
17. Contact Us
If you have a question about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is being handled, please contact us.
Sacred Sin
Operated by: Sarvdhan Apparels Private Limited
Email: hello@sacredsin.in
Customer Support: [support@sacredsin.com]
Address: [Registered Office Address]
Privacy / Grievance Contact
Email: connect.sarvdhanapparels@gmail.com
We will review and respond to privacy-related requests and grievances within the time period required under applicable law.
18. Governing Law
This Privacy Policy is governed by the laws applicable in India.
Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.
Sacred Sin
Operated by Sarvdhan Apparels Private Limited
Last updated: 19 Aug